Shipping policy

Last updated: June 22, 2026

Thank you for shopping with CeeForge. We produce physical 3D-printed resin miniatures, terrain, bases, and hobby accessories. Many items are made to order, inspected by hand, and packed individually before shipment.

Processing Time

Most orders are prepared and shipped within 3–5 business days.

Because CeeForge products are made to order and order volume can vary, some larger orders, multi-item orders, terrain orders, or newly released products may require additional production time. All orders will ship within 14 calendar days of purchase.

Processing time is the time needed to create, inspect, pack, and hand your order to the carrier. It does not include carrier transit time.

Shipping Services

CeeForge ships within the United States and internationally to destinations available at checkout.

Shipping rates and available delivery services are calculated at checkout based on your order’s weight, dimensions, destination, and available carrier options.

Most U.S. orders ship through USPS, typically using Ground Advantage or another tracked service appropriate for the order. International orders may ship through USPS or another tracked carrier service, depending on the destination and service selected at checkout. A tracking number will be provided when available.

Free U.S. Shipping Offer

CeeForge offers free standard U.S. shipping on orders containing three or more items. When applicable, free shipping is applied automatically at checkout.

Shipping charges for orders containing fewer than three items are calculated at checkout based on the order’s weight, dimensions, destination, and available shipping service.

Address Accuracy

Please review your shipping address carefully before placing your order. CeeForge is not responsible for delays, losses, or additional shipping charges caused by an incorrect or incomplete address provided at checkout.

If you notice an address error after placing an order, contact us as quickly as possible. We will do our best to help if the order has not yet been packed or shipped.

Tracking, Delivery, and Marked-Delivered Packages

Tracking information is provided for shipped orders whenever available. Once a package has been accepted by the carrier, delivery timing and final delivery are controlled by that carrier.

If a package is marked delivered but cannot be located, please check with household members, neighbors, your local post office, and any available delivery-location details before contacting us. We will help where we can, but CeeForge cannot guarantee replacement of packages confirmed as delivered to the address provided at checkout.

Damaged, Incorrect, or Missing Items

Please inspect your order soon after it arrives.

If your order arrives damaged, contains an incorrect item, or is missing an item, contact CeeForge within 14 days of delivery. Include your order number and clear photographs of the packaging and affected item(s) when possible. We will review the issue and work with you toward an appropriate resolution.

International Orders, Customs, and Import Fees

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country or local customs authority, unless those charges are expressly collected at checkout.

CeeForge is not responsible for delays caused by customs processing, local postal services, import restrictions, or other events outside our control.

If an international package is refused, returned, or abandoned because import duties, taxes, customs fees, or required delivery information were not provided or paid, original shipping charges may not be refundable.